Terms of Play


What these terms cover. These terms (the “Terms”) govern your use of the services offered by Puttshack USA Inc. (“Puttshack”, “we”, “us”, “our”) to users (“you”, “your”, “users”) at any of our venues, via our website and/or when using a kiosk at one of our venues (a “Console”) and any associated applications or programs which Puttshack may release from time to time (the “Service”).

Why you need to read these Terms. You must read these Terms carefully and make sure that you understand them before registering as a Puttshack Perks Member (defined below) with us. You agree that by clicking “Accept” on our Consoles, or registering for a Puttshack Perks Account, you are entering into a legally binding agreement with us. If you do not understand or do not accept any part of these Terms, then you must not accept them and should speak to a member of our staff, who will clarify anything that you do not understand.

Your Puttshack Perks Account. By clicking “Accept” at the end of these Terms, you will create an electronic user account (a “Puttshack Perks Account”) with us that will remain after your first visit to our venue as a Puttshack Perks Member has ended and which will be used by you each time you visit one of our venues as a Puttshack Perks Member (each visit a “Session”). For more information on how the data that you may store within that account may be used, please see the ‘Your Account’ and ‘Data Protection’ sections below, as well as our Privacy Policy found HERE.

For the avoidance of doubt, by creating a Puttshack Perks Account with us and registering as a Puttshack Perks Member, you are agreeing to these Terms.

A user may be either a registered user of our Services (a “Puttshack Perks Member”), or an unregistered user who accesses our venue who either uses or does not use our Services (a “Visitor”).

    Who we are. We are Puttshack USA Inc. You can contact us at:
    303 W. Erie St.
    IL 60654
    Email: help@puttshack.com

    Our premises feature several golf games and courses. To ensure that you and other players are kept safe you must not at any point conduct yourself in a way that could endanger the health or safety of any of our guests, including by raising the head of any putter given to you above knee height or using your putter to touch any other player. This rule is closely monitored by our security personnel and course staff. We have a zero-tolerance policy on the improper use of putters and any individual seen breaking this rule or encouraging any other individual to do so will be asked to leave our venue immediately.

    Puttshack is committed to maintaining a clean, safe, and healthy environment for its guests. One of the ways we do this is by strictly enforcing our policies regarding bringing outside food and beverages into the venue. Outside food and drink are not permitted in any of our venues. We do not allow thermoses, coolers, cups, or any other containers that create a risk of spillage.

    You must be 18 years of age or older to create a Puttshack Perks Account. You are responsible for the content of your Puttshack Perks Account, including making sure that the details that you enter are correct and that you keep those details up to date if they change.

    If you are under 18 years of age, you must have a parent or legal guardian create your account. Your parent or legal guardian will then be responsible for you and your Puttshack Perks Account.

    If you are over the age of 18 when creating a Puttshack Perks Account, you consent to being bound by these Terms. If you are under the age of 18, consent to being bound by these Terms must be given or authorized by a person holding parental or guardianship responsibility over you before you will be able to create a Puttshack Perks Account.
    If you think your account is being, or has been, used by anyone else, please contact us immediately at help@puttshack.com. If we believe your account has been compromised, we may suspend your account and we will contact you to try and resolve the problem.

    You must provide true and accurate information when registering your Puttshack Perks Account and you must not use your Puttshack Perks Account to impersonate any person (real or fictional) nor use any name you are not legally authorized to use.


    Admission. We reserve the right to refuse admission to any of our venues to any Visitor and/or Puttshack Perks Member for any reason and at any time. Decisions to refuse admission are at the sole discretion of the venue manager or security personnel. You further agree that you may be excluded from any of our venues if you, or anyone in your party:
    1. is observed to be abusive or threatening to any other individual;
    2. intoxicated or under the influence of illegal drugs;
    3. is displaying or vocalizing signals, signs, phrases or symbols which are considered to be offensive;
    4. fails to meet any standard of dress or attire that may be set at that venue; or
    5. is in breach of these Terms.

    Alcohol. In addition to the above, we reserve the right to refuse the service of alcohol at the venues to any individual for any reason. This at the sole discretion of the venue manager, bar staff or security personnel.

    Refunds. No refunds will be made available to any Visitors and/or Puttshack Perks Members who are not permitted to enter the venue or who are asked to leave the venue after entering.

    No Animals. Animals are not permitted in the venue at any time save for those registered as service animals. We reserve the right to request evidence of registration as a service animal and to limit service animals permitted to dogs.

    Indemnity. You will indemnify us for any damage to the venue, or its contents, including but not limited to golf courses, challenge holes or golf equipment caused by you, or by anyone under the age of 18 under your supervision, , as well as any injury you or anyone under your supervision causes to any other Puttshack Perks Member, Visitor, Puttshack associate (employee), or third party, during your time at the venue, and you agree to indemnify us against any and all costs (including attorney fees) or losses suffered relating to or resulting from the same.

    You are responsible for any items you bring to our venue. Puttshack cannot and does not accept responsibility for any loss or damage which may occur in respect of any items which are left unattended at our venue, or for any loss or damage which may occur to any items left in our cloakroom facilities.

    Assumption of Risk. All Puttshack Perks Members and/or Visitors agree to play games at our venue entirely at their own risk. Puttshack Perks Members and/or Visitors recognize that there are hazards and obstacles on and around golf courses such as: raised steps, high edges, slides, slippery and/or uneven surfaces, loud music, and flashing lighting. YOU ENTER OUR PREMISES, AND IN PARTICULAR OUR GOLF COURSES, ENTIRELY AT YOUR OWN RISK AND ACCEPT THAT YOU ARE PERSONALLY RESPONSIBLE FOR YOUR SAFETY WHILE YOU ARE ON OUR PREMISES.

    Safety. Puttshack PerksMembers and/or Visitors will always take care, tread carefully and conform to all safety rules and notices in force at our venue. Players undertake that they will adhere to any directions given to them by course staff and security personnel.

    Any dispute, claim, or controversy between you and Puttshack (including our agents, employees, officers, directors, principals, successors, assigns, parents, subsidiaries, or affiliates) arising from or relating to your relationship with Puttshack, whether based in contract, tort, statute, fraud, misrepresentation, or any other legal theory, including disputes about the validity, scope, or enforceability of this arbitration provision, will be settled by confidential binding arbitration. Prior to initiating any arbitration, the initiating party will give the other party at least 60 days' advance written notice of its intent to file for arbitration.

    Either you or we may start arbitration proceedings. Any arbitration between you and Puttshack will be subject to the Consumer Arbitration Rules of the American Arbitration Association ("AAA") then in force (the "AAA Rules"), as modified by this arbitration provision. You and Puttshack agree that the Federal Arbitration Act applies and governs the interpretation and enforcement of this provision (despite the choice of law provision above). The AAA Rules, as well as instructions on how to file an arbitration proceeding with the AAA, appear at www.adr.org. Any arbitration proceeding shall be conducted, if in person, in Cook County, Illinois.

    We are committed to protecting the privacy and security of your personal information. These Terms are also subject to our Privacy Policy, which can be found HERE. To learn about how we use your data, please visit our Privacy Policy

    These Terms are also subject to our Booking Terms, which can be found HERE.