Terms of Play
TERMS OF PLAY
What these terms cover. These terms (the “Terms”) govern your use of the services offered by Puttshack USA Inc. (“Puttshack”, “we”, “us”, “our”) to users (“you”, “your”, “users”) at any of our venues, via our website and/or when using a kiosk at one of our venues (a “Console”) and any associated applications or programs which Puttshack may release from time to time (the “Service”).
Why you need to read these Terms. You must read these Terms carefully and make sure that you understand them before registering as a Member (defined below) with us. You agree that by clicking “Accept” on our Consoles, or registering a Player Account, you are entering into a legally binding agreement with us. If you do not understand or do not accept any part of these Terms, then you must not accept them and should speak to a member of staff, who will clarify anything that you do not understand.
For the avoidance of doubt, by creating a Player Account with us and registering as a Member, you are agreeing to these Terms.
A user may be either a registered user of our Services (a “Member”), or an unregistered user who accesses our premises without using our Services (a “Visitor”). If you visit us as a Visitor, then you will not be permitted to use many aspects of the facilities and will not be permitted to enter areas of the premises on which golf games are played.
INFORMATION ABOUT US AND HOW TO CONTACT US
Who we are. We are Puttshack USA Inc. You can contact us at:
303 W. Erie St.
SAFE USE OF GOLF EQUIPMENT
Our premises feature several golf games and courses. To ensure that you and other players are kept safe you must not at any point conduct yourself in a way that could endanger the health and safety of any of our guests, including by raising the head of any putter given to you above knee height or using your putter to touch any other player. This rule is closely monitored by our security personnel and course staff. We have a zero-tolerance policy on the improper use of putters and any individual seen breaking this rule or encouraging any other individual to do so will be asked to leave our premises immediately.
OUTSIDE FOOD AND BEVERAGE
Puttshack is committed to maintaining a clean, safe, and healthy environment for its guests. One of the ways we do this is by strictly enforcing our policies regarding bringing outside food and beverages into the venue. Outside food and drink are not permitted in any of our venues. We do not allow thermoses, coolers, cups, or any other containers that create a risk of spillage.
You must be 13 years of age or older to create a Player Account. You are responsible for the content of your Player Account, including making sure that the details that you enter are correct and that you keep those details up to date if they change.
If you are under 13 years of age, you must have a parent or legal guardian create your account. Your parent or legal guardian will then be responsible for you and your Player Account.
If you are over the age of 13 when creating a Player Account, you consent to being bound by these Terms. If you are under the age of 13, consent to being bound by these Terms must be given or authorized by a person holding parental or guardianship responsibility over you before you will be able to create a Player Account.
If you think your account is being, or has been, used by anyone else, please contact us immediately at firstname.lastname@example.org. If we believe your account has been compromised, we may suspend your account and we will contact you to try and resolve the problem.
You must provide true and accurate information when registering your Player Account and you must not use your Player Account to impersonate any person (real or fictional) nor use any name you are not legally authorized to use.
THINGS YOU SHOULD KNOW ABOUT OUR VENUE(S)
Admission. We reserve the right to refuse admission to any of our venues to any Visitor and/or Member for any reason and at any time. Decisions to refuse admission are at the sole discretion of the venue manager and security personnel. Without limitation, you agree that you may be excluded from any of our venues if you, or anyone in your party:
is abusive of threatening to any other individual;
intoxicated or under the influence of illegal drugs;
is displaying or vocalizing signals, signs, phrases or symbols which are considered to be offensive;
fails to meet any standard of dress or attire that may be set at that venue; or
is in breach of these Terms.
Alcohol. In addition to the above, we reserve the right to refuse the service of alcohol at the venues to any individual for any reason. This at the sole discretion of the venue manager, bar staff and security personnel.
Refunds. No refunds will be made available to any Visitors and/or Members who are not permitted to enter the venue or who are asked to leave the venue after entering.
No Animals. Animals are not permitted in the venue at any time save for where these are registered service animals.
Indemnity. You will indemnify us for any damage caused by you, or by anyone under the age of 13 under your supervision, to the venue, golf courses or golf equipment, as well as any injury you or anyone under your supervision causes to any other Member, Visitor, Puttshack employee, or third party, during your time at the venue, and you agree to indemnify us against any and all costs (including attorney fees) or losses suffered relating to or resulting from the same.
OUR RESPONSIBILITY FOR YOUR SAFETY AND FOR LOSS OR DAMAGE SUFFERED BY YOU
You are responsible for any items you bring onto our premises. Puttshack cannot and does not accept responsibility for any loss or damage which may occur in respect of any items which are left unattended on our premises, nor for any loss or damage which may occur to any items left in our cloakroom facilities.
Assumption of Risk. All Members and/or Visitors agree to play games at our premises entirely at their own risk. Members and/or Visitors recognize that there are hazards and obstacles on and around golf courses such as: raised steps, high edges, slides, slippery and/or uneven surfaces, loud music, and flashing lighting. YOU ENTER OUR PREMISES, AND IN PARTICULAR OUR GOLF COURSES, ENTIRELY AT YOUR OWN RISK AND ACCEPT THAT YOU ARE PERSONALLY RESPONSIBLE FOR YOUR SAFETY WHILE YOU ARE ON OUR PREMISES.
Safety. Members and/or Visitors will always take care, tread carefully and conform to all safety rules and notices in force at our premises. Players undertake that they will adhere to any directions given to them by course staff and security personnel.
DISPUTE RESOLUTION AND AGREEMENT TO ARBITRATE
Any dispute, claim, or controversy between you and Puttshack (including our agents, employees, officers, directors, principals, successors, assigns, subsidiaries, or affiliates) arising from or relating to your relationship with Puttshack, whether based in contract, tort, statue, fraud, misrepresentation, or any other legal theory, including disputes about the validity, scope, or enforceability of this arbitration provision, will be settled by confidential binding arbitration. Prior to initiating any arbitration, the initiating party will give the other party at least 60 days' advance written notice of its intent to file for arbitration.
Either you or we may start arbitration proceedings. Any arbitration between you and Puttshack will be subject to the Consumer Arbitration Rules of the American Arbitration Association ("AAA") then in force (the "AAA Rules"), as modified by this arbitration provision. You and Puttshack agree that the Federal Arbitration Act applies and governs the interpretation and enforcement of this provision (despite the choice of law provision above). The AAA Rules, as well as instructions on how to file an arbitration proceeding with the AAA, appear at www.adr.org. Any arbitration proceeding shall be conducted, if in person, in Cook County, Illinois.
These Terms are also subject to our Booking Terms, which can be found HERE.