Booking Terms & Conditions

TERMS AND CONDITIONS

When you make a booking with us, whether online, in-venue, or over the phone, you agree to our terms of play and the below terms and conditions:

  1. You may cancel or change your mini golf booking 12 hours or more before your tee time. If you cancel your booking with at least 12 hours' notice you will receive a full refund. If you cancel your booking with fewer than 12 hours until your tee time, you will unfortunately receive no refund and be charged for the cost of your reservation.

  2. If you, or anyone in your party/group, have any symptoms or have had symptoms of COVID-19 (see, the CDC Website) within 10 days of visiting we ask that you do not visit our venue. Persons showing symptoms of COVID-19 will be refused entry on arrival. If you wish to amend or cancel your booking due to COVID-19 concerns, we would be happy to welcome you back another time or issue a refund. Puttshack reserves the absolute right to require all patrons to wear an appropriate mask covering patrons’ noses and mouths while on Puttshack’s premises, and to refuse entry to or eject any person who fails to comply with the mask-wearing requirements communicated by Puttshack’s associates.

  3. We ask that you ensure that you and your group are ready to play at the start of your booking tee time. If your group is not ready to play within ten (10) minutes of your tee time, your reservation will either be canceled or pushed back to the next available tee time for a group of your size.

  4. You agree to receive communications related to your booking at any of the phone numbers provided during the booking or registration process by you or on your behalf, including via e-mail, text message, calls, and push notifications. You agree that texts, calls or prerecorded messages may be generated by automated systems. Communications from Puttshack may include but are not limited to: operational communications concerning your booking, Player Account authentication. Standard text messaging rates from your mobile carrier will apply to text messages we send.

    IF YOU WISH TO OPT OUT OPERATIONAL OR TRANSACTIONAL TEXTS OR CALLS FROM PUTTSHACK, YOU CAN TEXT THE WORD “STOP” TO [SHORTCODE] FROM THE MOBILE DEVICE RECEIVING THE MESSAGES, HOWEVER YOU ACKNOWLEDGE THAT OPTING OUT OF RECEIVING ALL TEXTS MAY IMPACT YOUR EXPERIENCE AT PUTTSHACK.

  5. We require full payment for all golf bookings prior to booking completion. By completing a booking either online, on the app, or over the phone, you consent to being charged for the entire cost of your golf booking. Puttshack uses a third-party payment processor for credit, debit, and other electronic payments. All such payments are subject to our payment processor’s terms of service, which can be found here.

  6. This agreement is subject to the terms of our Privacy Policy which can be found here.

  7. Guest under the age of 21 are welcome up to 8:00 pm. The last tee time available to under 21's is 7:00 pm.

  8. As a condition of playing mini golf, all players must be aware of and consent to filming. Photography and video footage that we may take or have taken may be used for PR purposes and/or marketing materials and you consent to our use thereof without compensation to you.

  9. All bookings are subject to our Terms of Play, which can be found here.

  10. All bookings are subject to our payment processors terms and conditions, which can be found here.