FAQs
DO YOU HAVE PARKING?
- White City has parking within the Westfield shopping centre (chargeable)
- Lakeside has free parking throughout the centre
- Bank has no parking (however on the weekend, you may be able to get a spot on the street)
- Watford’s closest car park is “Palace and Charter” which is two car parks with the same entrance. “Charter” is open 24 hours. However “Palace” closes at 10pm. (chargeable). There is an alternative car park which is about a 5-minute walk away from Puttshack called “Sutton” (chargeable)
CAN I GET THERE BY PUBLIC TRANSPORT?
You sure can!
•White City has two Underground stations within a few minutes walk – Wood Lane and White City, as well as Shepherd’s Bush Underground and Overground stations
•Lakeside has Chafford Hundred National Rail station
•Bank Underground station leads straight to Puttshack. There are also National Rail and Underground stations within a 10 minute walk including London Bridge, Liverpool Street, Moorgate, Monument and St Paul’s
•Watford High Street Overground station is within a 10 minute walk to Puttshack.
IS THERE A DRESS CODE?
No. Puttshack has no dress code. We want all guests to feel comfortable in the venue – just be dressed to make sure you can get your best swing on when playing golf.
DOES PUTTSHACK ACCEPT CASH?
We accept cash at every venue except Bank and White City.
ARE YOUR VENUES SUITABLE FOR WHEELCHAIR VENDORS?
All our venues have wheelchair access however some of our holes and courses are not accessible via wheelchair. Please contact us on 020 3912 9400 before booking and we would be happy to make sure you get the most out of your visit.
DO YOU OFFER CARER DISCOUNT?
We do! Carers that are accompanying a guest who require assistance to play, get a free round on us! Please send an email with your documentation to info@puttshack.com and our Guest Services Team will sort the rest out for you! Here are the documents we accept:
- CredAbility Access Card with + 1 category requirement
- A Middle or Higher rate DLA for care and/or mobility letter
- Receipt of Personal Independence Payment (PIP)
Call our Guest Services Team on 0203 912 9400 if you have any other questions.
HOW LONG DOES A GAME LAST?
Each game is 9 holes and takes approximately 30 minutes, depending on how busy the course is and amount of people in the group.
ARE LARGE GROUPS WELCOME?
Groups up to 12 can book mini golf online. To play together groups over 13 must submit an enquiry here.
ARE KIDS ALLOWED?
Anyone under the age of 18 cannot be in this venue after 7pm and children 12 and under cannot be left in our venue unattended at any time. We recommend that children aged 7+ play as it can be challenging for younger players.
DO YOU SERVE FOOD?
We sure do! We have a wide range of dishes suitable for all ages – Click here to view our mouth watering menu!
WHAT COURSE WILL I BE ON? CAN I REQUEST A SPECIFIC COURSE?
The system is designed to allocate the course that is best suited for your group size at that particular time. If you have a specific course request, speak to our lovely reception team on arrival and they will do their best to accommodate (subject to availability).
WHAT TIME SHOULD WE ARRIVE FOR OUR BOOKING?
If you plan to eat before your game we recommend 1 hour before. If you plan to play first, arrive 10 minutes before your booking so we can make sure your group are all registered and ready for tee off.
CAN WE STAY IN THE VENUE ONCE WE ARE DONE PLAYING MINI GOLF?
Absolutely! There’s a bar and restaurant waiting for you.
CAN I BOOK A TABLE FOR FOOD AND DRINK?
Yes, during your online booking process, you can select to reserve a table during your visit. For groups of 13+ with a pre booked package will have a reserved space.
CAN I BRING MY TINY DOG IN? HE’S POTTY TRAINED…
Hundreds of dogs chasing balls? Funny, but not practical. Please note that we only allow assistance and guide dogs in our venues and are unable to accommodate any other pets or non-service animals.
CAN I RENT A PRIVATE COURSE, RESERVE AN EXCLUSIVE AREA/AREA IN THE BAR OR THE WHOLE VENUE?
Absolutely, enquire here.
CAN I BRING A CAKE?
You can only bring a birthday cake if you have already booked a Package. Please note there is a fee of £15. As a nut-free venue, any third-party birthday cake must be completely nut-free and accompanied by a full ingredient list confirming that no nuts are present. Otherwise, you can speak to our Sales Team about ordering one of our delicious celebration cakes prior to your visit. (Available to purchase only with a Package). To enquire about a party, click here, or give our lovely Sales Team a call on 0203 912 9400.
WHEN CAN I CALL?
You will be able to call us on 0203 912 9400
Monday – Tuesday: 9.30am to 5.30pm
Wednesday – Saturday: 9.30am to 8pm
Sunday: 10am to 5pm
HOW CAN I PROVIDE FEEDBACK ON MY VISIT?
Please contact us via our help and support page
DO I HAVE TO BOOK A GAME OF MINI GOLF IN ADVANCE?
We recommend booking online to secure your round of mini golf, especially during peak hours.
CAN I REDEEM MORE THAN ONE PROMOTION AT ONCE?
Only one promotion code or reward can be redeemed per booking. Any free game promos will be applied according to the T&Cs of each individual promotion.
CAN I ADD A GAME OF MINI GOLF ON AFTER I PLAY?
If we have space, of course! Check the kiosks in the venue or speak to one of our associates who will be more than happy to help.
HOW DO I CANCEL MY RESERVATION?
You can cancel your booking at any time, but we require at least 24 hours’ notice for a full refund on mini golf bookings. Cancellations made with less notice will be non-refundable.
CAN I JUST WALK IN AND PLAY WITHOUT A RESERVATION?
If you prefer to live life on the edge and go the walk-in route, please note walk-ins are not guaranteed, and are available on a first come, first serve basis.
MY GROUP OF 12 PEOPLE WANT TO PLAY TOGETHER? HOW MANY PEOPLE CAN PLAY AT ONCE?
Each Puttshack hole is designed to allow up to 6 people to play at once. If you have a group of 7-12 people, they will be playing right before or ahead of you. You will get to decide on who plays in which group.
IS THERE AN AGE LIMIT?
Anyone under the age of 18 cannot be in this venue after 7pm and children 12 and under cannot be left in our venue unattended at any time. We recommend that children aged 7+ play as it can be challenging for younger players.
HOW FAR IN ADVANCE CAN I BOOK A RESERVATION?
Online bookings for mini golf are available 14 days in advance.
CAN I BRING MY OWN PUTTER?
Outside putters and golf clubs are not allowed but we will provide you with a putter at the start of your game.
WHAT IF I’M RUNNING A BIT LATE? WILL I LOSE MY SPOT?
We ask that you ensure that you and your group are ready to play at the start of your booking tee time. If your group is not ready to play within ten (10) minutes of your tee time, your reservation will either be canceled or pushed back to the next available tee time for a group of your size.
CAN I BOOK ONLINE AND PAY AT THE VENUE WHEN I ARRIVE?
No, but you are welcome to make your booking online or at our venue. We do require full payment at the time of all bookings.
DO I NEED TO USE MY CREDIT CARD WHEN USING A PROMO CODE?
No, please do not add your credit card to the payment field, bypass the payment portion and only add the code in the promo field. If added, our system will recognise your card information first and you will be charged.
WHY DO ALL PLAYERS HAVE TO REGISTER?
At the heart of Puttshack is our proprietary gaming software and similar to other gaming platform, it requires players to set up a profile. Player Profiles enable our patented golf balls to be assigned to you, record every shot, and register your score on our digital scoreboards. In the future, you’ll be able to keep track of your historical performance and compete for the #1 spot. Stay tuned!
CAN I ADD/REMOVE PEOPLE FROM MY BOOKING?
Depending on availability, if making changes at least 3 hours prior to your tee-time, you can add or remove players online by clicking the Manage Booking button in your booking confirmation.
Also depending on availability, you may be able to add players when you arrive at the venue but this is not guaranteed.
WHAT IS A SCREENNAME AND HOW CAN I CREATE/CHANGE MINE?
Creating a screenname is a way for you to show off your personality at Puttshack! Your screenname will appear on the scoreboards during and after your game of mini golf. You can always update your screenname later if you’re feeling a need for a change.
HOW CAN I GET THE FINAL SCORES OF THE MINI GOLF GAME I JUST PLAYED?
Mini golf scores will automatically be sent to each player’s email address after the round is finished.
WHAT ARE SOME PRO TIPS?
- Don’t swap balls with people in your group. Treasure it. It is part of you now.
- It doesn’t matter what order your names appear on the screen. You can play in any order.
- Keep the putter head below your knees, wild swings are the opposite of cool. Like Happy Gilmore, Tap tap tap it in.
- Follow the arrows on the floor or the coloured numbers above the holes.
- The last hole, you have just one shot to get your score and has to be done last as it ends the game.
HOW DOES THE GAME WORK?
Our balls are the best in the game. When your register as a player, your information is assigned to your ball, and it records every shot – good or bad.
WHAT IF THERE IS A TIE AT THE END OF A GAME?
Ties are rare but they do happen! If two or more players end up with the same score at the end of the game, our technology-scoring system will give the advantage to the people with the fastest/shortest play time.
WHAT IS A SUPERTUBE?
Here’s a pro tip for you: Look out for those green, lit-up holes while playing. Those are Supertubes and each one is worth 10+ points and can help anybody achieve underdog goals.
MY GOLF BALL ISN’T REGISTERING!
If you run into any technical issues while playing mini golf, please flag down one of our associates and they will help get you back up and putting.