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FAQ

DO YOU HAVE PARKING?

  • White City has parking within the Westfield shopping centre (chargeable)

  • Lakeside has free parking throughout the centre

  • Bank has no parking (however on the weekend, you may be able to get a spot on the street)


DO I HAVE TO WEAR A FACE MASK?

Wearing a mask in our venues is now your choice and down to your own personal preference.


CAN I GET THERE BY PUBLIC TRANSPORT?

You sure can!

  • White City has two Underground stations within a few minutes walk – Wood Lane and White City, as well as Shepherd’s Bush Underground and Overground stations

  • Lakeside has Chafford Hundred National Rail station

  • Bank Underground station leads straight to Puttshack. There are also National Rail and Underground stations within a ten minute walk including London Bridge, Liverpool Street, Moorgate, Monument and St Paul’s


IS THERE A DRESS CODE?

No. Puttshack has no dress code. We want all guests to feel comfortable in the venue – just be dressed to make sure you can get your best swing on when playing golf.


HOW LONG DOES A GAME LAST?

Each game will last approximately 30 minutes, depending on how busy we are and how many people are in your group.


ARE LARGE GROUPS WELCOME?

Yes! Check out our group and party packages here

ARE KIDS ALLOWED?

We welcome kids into all our venues until a certain time on certain days. Please check our individual venue pages for details. All children must be supervised by an adult. We recommend that children aged 7+ play as it can be challenging for younger players.


DO YOU SERVE FOOD?

We sure do, we have a wide range of dishes suitable for all ages.


DO I HAVE TO BOOK A ROUND OF MINI GOLF IN ADVANCE?

We recommend booking online to secure your round of mini golf, especially during peak hours.


CAN I ADD A ROUND OF MINI GOLF ON AFTER I PLAY?

If we have space, of course! Check the kiosks in the venue or speak to one of our team members who will be more than happy to help.


WHAT COURSE WILL I BE ON? CAN I REQUEST A SPECIFIC COURSE?

The system is designed to allocate the course that is best suited for your group size at that particular time. If you do have a specific request, let us know and we will do our best to accommodate.


DO WE HAVE TO BRING OUR OWN PUTTERS AND BALLS?

Nope. That would be silly. Plus our balls have special chips in them so we can track your score! All our putters are sanitised after each use so they are fresh and clean for use.


WHAT TIME SHOULD WE ARRIVE FOR OUR BOOKING?

Arrive 10 minutes before your booking so we can make sure your group are all registered and ready for tee off.


CAN WE STAY IN THE VENUE ONCE WE ARE DONE PLAYING MINI GOLF?

Where else would you go? There’s a bar and restaurant waiting for you.


CAN I BOOK A TABLE FOR FOOD AND DRINK?

Nope. It’s walk in only for dining, but we have plenty of space.


CAN I BRING A CAKE?

Yep – just let us know (and save us a slice, that’s all we ask). We also have an awesome birthday cake which you can purchase before your event.


CAN I BRING MY TINY DOG IN? HE’S POTTY TRAINED…

Hundreds of dogs chasing balls? Funny, but not practical. Guide dogs are always welcome though.


CAN I HIRE A PRIVATE COURSE, RESERVE AN EXCLUSIVE AREA/AREA IN THE BAR OR THE WHOLE VENUE?

Absolutely, enquire now for more information. Tele: 0203 912 9400 or email info@puttshack.com


HOW CAN I PROVIDE FEEDBACK ABOUT MY VISIT?

Please email feedback@puttshack.com.