BOOKING TERMS AND CONDITIONS (last updated 30th August 2019)
What data Puttshack collects
As soon as you visit our website, our web server will automatically record an anonymous profile of which website you visited us from, pages you have visited and what sequence, and the date and length of your visit. This is aggregated data and does not identify you specifically. We do store personal identifiable data when you volunteer to submit your information through our booking forms, last minute booking forms, guest list sign-up forms, newsletter sign up forms and Wi-Fi sign ups. This data is any information that identifies you which includes first and last name, email address, telephone number, company name and payment details. We may also collect additional information such as interests, preferences, transactional information, demographics (e.g. age, gender and income information). We also collect information you may have voluntarily shared with us or made public via social media platforms or information you have given to us as part of a survey. This list is not exhaustive and there may be occasion where it is necessary to collect additional information from you. In this event, we will request this in advance of collection. We do not intentionally collect personal information from minors (those under the age of 18).
Why we collect information from you We collect your data to enable us to: Provide a better user experience on our website Send you content that would be of interest to you through newsletters To carry out promotion activities and to constantly build stronger marketing campaigns both online and offline based on customer needs and wants improve our service through reservation and sales by dealing with enquiries or queries and booking process Pursuing leads through sales and events Provide customer service on-site at Puttshack by understanding and appreciating our repeat customers to verify, detect and prevent any fraudulent transactions or criminal activity.
Your right to ‘opt in’ to marketing communications You have explicit right to opt in to receive marketing communications from Puttshack. However, you always maintain the right to ‘opt out’ of receiving marketing communications. This can be done in one of the following ways: • Selecting the ‘opt out/ unsubscribe’ links contained in all email marketing communications • Contacting Puttshack using the ‘contact us’ form on our website.
Third party sponsors and links from our website From time to time we may have links on our website that direct you straight to third party websites and in which have their own privacy policies different to ours. We are not responsible for any data collected from these third-party sites and their use and we encourage you to read the privacy statements on the other websites you visit.
Will Puttshack transfer your personal data out of the UK? We store all personal data locally. Our system is hosted in Amazon Web Services Ireland and AWS FrankfurtHowever, as Puttshack is looking to grow globally it may be necessary that we transfer personal data to international operations. Despite data protection and laws in other countries outside of the European Economic Area differing, we will always take every reasonable measure to protect your privacy.
How you can find out about your personal data at Puttshack Please email one of our venues using the “Contact Us” form found on the venue page to see the personal data collected through this site that relates to you, to cancel it or to update your personal data.
Our legal basis for processing personal data To ensure that Puttshack’s use of your personal information always complies with the General Data Protection Regulation (GDPR), uses must fall under at least one of the specific lawful reasons that are set out in the GDPR. These would include: where information is necessary to assist in the provision/ payment of goods and services, compliance for other legal obligations, as set out in this policy, or protecting guests, colleagues and other individuals and maintaining their safety and welfare. You have the following rights in regards with personal data held with Puttshack: – The right to be informed about any personal data that we hold about you – The right of access, update and rectification any out-of-date or incorrect personal data that we hold about you. – The right to erase or restrict processing of your personal data that we hold in either certain databases (marketing communications databases, for example), or deleted entirely from our records. – The right to request and receive any personal data in a structured, commonly used and machine readable format. – The right to object to the processing of personal data for any automated direct marketing, profiling or any other legitimate purposes. If you wish to exercise any of the above rights, or indeed make a complaint about the way in which you find your data has been handled/ utilised you may do so by emailing us at email@example.com
If you are still not satisfied with the way your complaint was handled, you can refer your complaint to the UK Information Commissioner’s Office. https://ico.org.uk/concerns/