Privacy Policy
Revised: April 2026
Puttshack is committed to respecting and protecting your personal data. This privacy policy explains how Puttshack USA Inc., Puttshack Ltd. and their affiliates (together, “Puttshack,” “we,” “us” and “our”) collect, use, share and sell information about you when you use our website, receive our marketing communications, create a Puttshack account, sign up for our loyalty program (“Puttshack Perks”), visit one of our venues or use other Puttshack services(together, the “Services”). It also details your choices regarding use, access, correction and deletion of your personal data. If you have any questions or comments on this privacy policy, please do not hesitate to contact us as described in the “Contact Us” section below.
Scope and Applicability
This Privacy Policy applies to personal data processed by Puttshack in the United States (including California and other states with comprehensive privacy laws), the United Kingdom(UK) and the European Economic Area (EEA). The rights and obligations described herein apply to you based on your place of residence and the location where your data is processed. Specific provisions for specific jurisdictions, including California, UK and EEA, are included to address local legal requirements. Please refer to the relevant jurisdictional sections for details on your rights and how to exercise them.
Personal Data We Collect
Puttshack collects and processes personal data from and about website visitors and visitors to our venues. We may collect some or all of the following:
Please click here to review a detailed chart explaining the categories of personal data processed by Puttshack and the categories of sources of that data.
If you decide to post comments or reviews on public websites or social media platforms, the information you post may become publicly available. Unique game tags, which you choose, may also be posted on digital platforms when using our venues and games. Aggregated data, whichdoes not directly or indirectly identify you, may be used for statistical or analytical purposes. If aggregated data is combined with personal data, it will be treated as personal data in accordance with this privacy policy.
Some of the personal data we collect, such as certain health information, geolocation information and information about known children, may be considered “sensitive data” under some privacy laws. Where required by applicable law, we will not process sensitive data about you without your consent and, for sensitive personal data concerning a known child, we will obtain consent from the child’s parent or legal guardian in a manner consistent with the Children’s Online Privacy Protection Act (COPPA).
How We Use Personal Data
Puttshack processes personal data for the following purposes:
We collect and process personal data that is adequate, relevant and reasonably necessary in relation to the purposes described in this privacy policy, and we do not use personal data for purposes that are not reasonably necessary or compatible with those purposes unless we obtain your consent. Please click here to review a detailed chart explaining why Puttshack uses each category of personal data we process
How We Share Personal Data
Puttshack may share all of the categories of personal data described above for legitimate business purposes in accordance with applicable law, including with:
We share this information for the following purposes:
When we share your personal data, we do not allow third parties to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
In addition, Puttshack may sell or share your data with advertisers, advertising networks, social networks, and other advertising technology providers for the purposes of providing personalized advertising.
Please click here to review a detailed chart listing (1) the categories of entities to whom Puttshack discloses personal data for a business purpose and (2) the categories of entities with whom Puttshack shares personal data for commercial purposes.
How Long We Keep Personal Data
We will only retain your personal data for as long as reasonably necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. Generally, we retain your personal data for a period of 5 years, but some types of personal data may be retained for a longer or shorter period as required by law or justified by business needs. We retain your personal data associated with your Puttshack Perks account for a period of 5 years after you indicate you no longer want to participate in the program. We may retain your personal data for a longer period in the event of a complaint or if we believe there is a prospect of a dispute in respect to our relationship with you.
To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means and applicable legal, regulatory, tax, accounting or other requirements. Data that is no longer required will be securely deleted or anonymized.
Privacy Rights, Cookies, and Other Choices
Privacy Rights
Puttshack offers a variety of tools for you to understand and exercise reasonable choices about the personal data we process. Depending on where you live, you may have certain rightsregarding your personal data as provided under applicable law. For UK and EEA, please see the “United Kingdom and European Economic Area” Section below.
To exercise the rights described above, please submit a verifiable consumer request to us by using our online form here or contacting us as described in the “Contact Us” section below. We will not require you to create a new account to exercise your privacy rights, although we may ask you to use an existing account if you have one. Please note that, to exercise these rights, we may have to verify your identity to make sure you are exercising rights related to personal data belonging to you. Verification may require you to provide information you already provided by us (e.g., your name, address, username or email address) and, in some cases, a signed declaration. In addition, please describe your request with sufficient detail that allows us to properly understand, evaluate and respond to your request.
If you appoint an authorized agent, we will require proof of authorization and may request direct verification from you. An authorized agent may submit an opt-out request on your behalf using any of the methods listed above, and we will take steps to authenticate both your identity and the agent’s authority consistent with applicable law. Where permitted by law, a parent or legal guardian of a known child may exercise these rights on the child’s behalf.
You may appeal our decision regarding an exercise of your consumer rights by emailing us at privacy@puttshack.com, calling us at 855-260-7888, or sending a letter to Puttshack USA Inc., 303 W. Erie St., Suite 600, Chicago, IL 60654. Your email or letter must provide your name, your state of residence and a brief description of the appeal subject matter. Upon receipt, we will inform you in writing of our response to the appeal, including an explanation of the reasons for our decision, within 45 days. Where required by law, we will also provide you with a method through which you can submit a complaint to your state’s attorney general.
We do not discriminate or retaliate against you in any manner prohibited by applicable law for exercising your rights.
Cookies Notice
We use cookies and similar technologies to enhance your experience, analyze usage and deliver personalized content and advertising. A cookie is a small text file stored on your device when you visit the website. Other technologies with similar purposes include web beacons, pixels and SDKs.
How Puttshack Uses Cookies
We use cookies for the following purposes:
How to Manage Cookies
You may manage your cookie preferences at any time by accessing our cookies management tool via the “Manage cookies” link below. For UK or EEA users, we will not use non-essential cookies unless you provide explicit consent via our cookie banner or management tool. You may also be able to manage the use of cookies through your Internet browser settings.
Marketing Communications
If you have consented to receive marketing communications from us or it is permitted by law, we may use your email address, home address and/or telephone number to send you emails, mail or texts for marketing purposes.
You may re-subscribe to these marketing communications by providing new consent.
Third-Party Content and Links
Occasionally, our website may link to third party websites governed by their own privacy policies. We are not responsible for any data collected by these third-party websites, and we encourage you to read the privacy statements on the other websites you visit.
International Data Transfers
As a multinational company, we may transfer your personal data to countries outside of your country of residence, including the United Kingdom, the United States and countries within the EEA. Such transfers may occur between Puttshack and its affiliates or its third-party service providers to assist with various services, including transaction processing and fraud prevention. In compliance with applicable law, we obligate our affiliates and service providers to process personal data in compliance with the law of the originating jurisdiction. For example, when we transfer the personal data of users in the UK, we rely on the International Data Transfer Agreement (IDTA) issued by the UK Information Commissioner for such transfers. Where applicable, we may transfer data to countries recognized by the European Commission or UK authorities as providing adequate data protection. We also employ additional contractual, technical and organizational measures as required by law. You may obtain a copy of the relevant safeguards we rely on for international transfers by contacting us as described in the “Contact Us” section below.
If you would like more information about how we protect personal data transferred to another jurisdiction, you can contact us as described in the “Contact Us” section below.
By accessing or using the Services or otherwise providing your personal data to us, you agree to the transfer, storage and processing of your data in the United Kingdom, United States and other countries.
Jurisdiction-Specific Privacy Information & Rights
United States
This section applies to residents of the United States (including California and other states with comprehensive privacy laws).
California
We are required under the California Consumer Privacy Act (“CCPA”), as amended, to provide additional information and protections to California residents.
Nevada
A third party may collect information about your online activities over time and across different Internet websites or online services when you use our website. For more information, see the “Cookie Notice” section above.
United Kingdom and European Economic Area
We are required under the UK GDPR and the Data Protection Act 2018 to provide additional information to UK residents. You may also have similar rights under the EU GDPR if you visit our website from the EEA.
Personal Data We Are Required to Collect
You are not required by law to provide personal data to us when you use the Services in the UK or EEA. When you make a booking, make a purchase at a venue, create a player profile, participate in a sweepstakes, purchase a gift card or sign up for marketing communications or Wi-Fi, you may be required under contract to provide contact information, demographic data, gameplay information and transactional data to us. Where we need to collect personal data under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with the Services).
Automated Decision–making
We do not use automated decision-making (including profiling) to make any decisions which would produce a legal effect or similarly significantly affect you.
Lawful Basis for Processing
Our use of your personal data must fall under at least one of the specific lawful bases for processing set out in the UK GDPR and EU GDPR. We rely on the following lawful bases for processing:
Purpose of Processing | Lawful Basis |
Providing, maintaining, and improving our Services | Performance of a contract; Legitimate interests |
Providing customer service | Performance of a contract; Legitimate interests |
Personalizing your experiences and settings | Legitimate interests; Consent (where required) |
Analyzing trends, usage, and activities | Legitimate interests |
Communicating with you about Services, offers, and events | Performance of a contract; Legitimate interests; Consent (for marketing) |
Providing targeted advertising and marketing | Legitimate interests; Consent (where required) |
Researching and developing new services | Legitimate interests |
Investigating, detecting, and preventing fraud, illegal activity, and violations of our policies | Legitimate interests; Legal obligation |
Protecting the health and safety of customers and public | Legal obligation; Vital interests |
Complying with legal obligations, defending legal claims, and enforcing agreements | Legal obligation |
Facilitating the mergers, acquisitions, or corporate transactions | Legitimate interests; Legal obligation |
Creating marketing materials from venue photos and videos | Legitimate interests; Consent (where required) |
Other purposes disclosed at the time of collection or with your consent | Consent |
Your Privacy Rights
UK and EEA residents have certain rights, pursuant to the UK GDPR and EU GDPR, regarding the processing of your personal data. Below, we describe your rights under the UK GDPR and EU GDPR and explain how to exercise those rights.
To exercise any of these rights (or if you would like further information about these rights), please contact us as described in the “Contact Us” section. Please allow us up to one month from receipt of your request in order to provide a response. If your request is particularly complex or you have made numerous requests, it may take up to three months from receipt to respond. We will let you know if this is going to be the case. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
In addition, you have the right to lodge a complaint at any time with your local supervisory authority. For U.K. residents, this is the Information Commissioner’s Office (ICO), the UK regulator for data protection issues. Contact details for ICO are available here. We would, however, appreciate the chance to deal with your concerns before you approach your local supervisory authority. You can contact us as described in the “Contact Us” section.
Data Security
We have put in place appropriate administrative, technical and physical security measures to protect the confidentiality, integrity and availability of your personal data and prevent your personal data from unauthorized access, use, alteration, disclosure, accidental loss or corruption. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality and required to maintain appropriate security measures as well. If we experience a breach of security involving yourpersonal data, including any financial information that may be considered “sensitive personal information” under applicable law, we will provide any notifications required under applicable law and, where applicable, notice to relevant government agencies.
Children’s Privacy
We are committed to protecting the privacy of children. Puttshack’s website and online services are general-audience services and are not knowingly targeted to children under age 18. You must be at least 18 years old to join or participate in Puttshack Perks, and you must be at least 13 years old to create an online booking. We do not knowingly collect personal data from children under 13, and we do not knowingly allow children under 13 to register for or use features of the Services that involve the collection of personal data. If we ever need to collect personal data from a child under 13 in connection with a feature of the Services that is directed to children, we will first obtain verifiable parental consent. We may sell or share data related to website visitors between the ages of 13 and 18 with advertisers, advertising networks, social networks and other advertising technology providers for the purposes of providing personalized advertising, except as limited by applicable law in certain jurisdictions. We do not knowingly sell or share personal data of children under 13 for targeted or personalized advertising.
If we learn we have collected or received personal data from a child under age 13, we will delete such data. If you believe we might have personal data from a child under age 13, please contact us at privacy@puttshack.com or 855-260-7888. In addition, a parent or legal guardian may at any time request to review the personal data we have collected from their child under 13, request that we delete such personal data, and refuse to permit any further collection or use of their child’s personal data. To exercise these rights, please contact us using the information provided in the “Contact Us” section, and please indicate in your communication that your request concerns a child under 13.
Messaging Terms and Conditions
If you join Puttshack Perks or make a booking on our website or at one of our venues, we may use your phone number to send you text messages. You may receive the following types of messages:
As always, message and data rates may apply for any messages sent to you from us and to us from you. All charges are billed by and payable to your wireless provider. Puttshack does not charge you for sending or receiving text messages. If you have any questions about your text plan or data plan, it is best to contact your wireless provider.
Puttshack reserves the right to remove subscribers from our messaging database. This program is not available on all carriers. Puttshack and the carriers are not liable for any delays, failure of delivery and errors in messages.
Changes to This Privacy Policy
We may need to update this privacy policy to reflect company initiatives, changes in the law or technology or changes in our practices regarding the collection and use of your personal data. We will notify you of any changes by posting the revised policy on our website or as otherwise required by applicable law. Your continued use of our website or further disclosure of data to Puttshack shall be understood as your consent to the revised policy. Where we are required by applicable law to obtain your consent to material changes in how we use your personal data, we will do so before the changes take effect. The date this policy was last updated can be found at the top of the page.
Contact Us
If you have any questions, concerns or complaints about this privacy policy or Puttshack’s collection and use of personal data, please contact us at:
United States
Puttshack USA Inc.
303 W. Erie St., Suite 600
Chicago, IL 60654
Email: privacy@puttshack.com
United Kingdom
Puttshack Ltd. (company registration number 09875975)
27-32 Old Jewry, 2nd Floor,
London, EC2R 8DQ
Email: privacy@puttshack.com
Data Protection Officer
Puttshack Data Protection Officer
303 W. Erie St., Suite 600
Chicago, IL 60654
Email: privacy@puttshack.com